Lauren Aboud

Director of Content

How Live Chat Can Help You Reach Customers During Social Distancing


Find out how live chat can help you connect with your customers and distinguish you from competitors during social distancing.

Creating Connection, Culture, and Productivity in Remote Teams


Learn how to build a thriving remote team culture of connection and productivity that increases retention, satisfaction, and success in your company.

Tools to Startup Your Remote Team: Everything You Need For Success


Going virtual? Learn everything you need to know about online tools and communication to successfully start up your remote team.

How to Run Test Chats Before Your Live Chat Goes Live


A straightforward how-to guide to training your live chat agents with test chats for phenomenal service before you go live.

How To Turn Your Live Chat Data Into Business Intelligence


A step-by-step guide on how to convert and analyze raw live chat data into business improvements, strategies, and intelligence.

LEVO Case Study: What Happens When You Ditch Phone-Based Customer Service?


Read how LEVO improved its customer service to 100% satisfaction after they ditched their phones and switched to Flow.

When to Use A Chatbot vs a Live Chat Agent?


Practical advice on strategies that work for chatbots and live chat agents from a company that implements them both.

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