Lauren Aboud

Director of Operations

How to Run Test Chats Before Your Live Chat Goes Live

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A straightforward how-to guide to training your live chat agents with test chats for phenomenal service before you go live.

How To Turn Your Live Chat Data Into Business Intelligence

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A step-by-step guide on how to convert and analyze raw live chat data into business improvements, strategies, and intelligence.

LEVO Case Study: What Happens When You Ditch Phone-Based Customer Service?

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Read how LEVO improved its customer service to 100% satisfaction after they ditched their phones and switched to Flow.

When to Use A Chatbot vs a Live Chat Agent?

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Practical advice on strategies that work for chatbots and live chat agents from a company that implements them both.

Flow Live Chat Case Study: Advanced Pain Care

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Read a testimonial case study of implementing live chat on your website. Flow Live Chat helps companies convert online visitors into clients.

The Content Strategy Mistakes That Are Wasting Your Marketing Dollars

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Discover the two things that could be causing your content marketing efforts to return no ROI and the strategy that can fix the mistakes.

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