Lauren Aboud

Director of Operations

How to Run Test Chats Before Your Live Chat Goes Live


A straightforward how-to guide to training your live chat agents with test chats for phenomenal service before you go live.

How To Turn Your Live Chat Data Into Business Intelligence


A step-by-step guide on how to convert and analyze raw live chat data into business improvements, strategies, and intelligence.

LEVO Case Study: What Happens When You Ditch Phone-Based Customer Service?


Read how LEVO improved its customer service to 100% satisfaction after they ditched their phones and switched to Flow.

When to Use A Chatbot vs a Live Chat Agent?


Practical advice on strategies that work for chatbots and live chat agents from a company that implements them both.

Flow Live Chat Case Study: Advanced Pain Care


Read a testimonial case study of implementing live chat on your website. Flow Live Chat helps companies convert online visitors into clients.

The Content Strategy Mistakes That Are Wasting Your Marketing Dollars


Discover the two things that could be causing your content marketing efforts to return no ROI and the strategy that can fix the mistakes.

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