What We Do

Drive Revenue

We increase revenue by converting website visitors into paying customers.

How We Drive Revenue

Live Chat Sales
SMS Sales
Upsells
Cross-Promotions
Reduce Cart Abandonment
Increase Average Order Size

Surround Sound Support

We handle all your customer service outsourcing via chat, text, and email.

How We Support Your Customers

Help Desk
SMS Messaging
Live Chat Support
After-Hours Chatbot
Hybrid Human + AI Chatbot
Email Management
Social Media
In-App
Amazon (coming soon!)

Highly Engaging

We’re friendly, conversational, and rep your brand right.

How We Engage Customers

Customized Proactive Greetings
Messaging Strategies
SOP Development
Order Handling
Knowledge Base Creation
Macros, Triggers, and Automations

Customer-Funded Outsourcing

Most companies view customer service outsourcing as an operational expense and done incorrectly, it is. With Flow’s model, we use live chat and SMS to convert website traffic into paying customers while also supporting existing customers.

“Flow is an incredible partner! They always come up with solutions, have helped us scale, and we have raving fans as a result! I couldn’t imagine building this business without them.”

– Christina Bellman, founder of LEVO

Turn Customer Service Into a Competitive Advantage

Read how we’ve helped companies scale their business through customer service.

Stapleton Denver

Flow Marketing’s managed live chat services have generated $10 million+ in new home sales for this planned urban community.

LEVO wanted to offer customers world-class customer service so Flow put together a team to handle live chat, SMS, and emails that scales as LEVO grows.

Advanced Pain Care

Learn how a healthcare company increased their appointments by over 50% across 11 locations, improved patient access, and provides after-hour care.

1.

Customized Onboarding

No matter what challenges you’re facing, our team has the right solutions and SOPs for your current size and needs. Our Implementation Lead will work with you/your team to develop the knowledge base, define your processes, and hire and train the best people to match with your company culture.

2.

New Agent Learning System

We’ll document all your processes, build an internal knowledge base, and turn that into a course in our learning management system so that as you scale, training new hires will not be a bottleneck.

3.

Performance Management

We treat your business as our own, so we track and monitor everything. We will assign a dedicated Team Lead to your account who will make sure your team of agents is driving revenue, resolving issues quickly and accurately, and that customers are raving about your support.

4.

Analytics & Insights

We use data to look for opportunities to generate more revenue, increase throughput, and reduce operational costs. Believe it or not, we had to build our own app in order to create the kind of reporting that provides the most useful insights. Data is everywhere, but gleaning insights from that data is our specialty.

We Work With All Your Existing Systems And Bring Software With Us

Simple, Flat-Fee Pricing

Flow Marketing’s Customer Service options allow you to configure which services you need:

Email Management
Quarter HeadHalf HeadFull Head
$1,000/mo$1,750/mo$3,500/mo
Up to 2 hours a dayUp to 4 hours a dayUp to 8 hours a day
Flow 50Flow 100Flow 300
$425/mo$750/mo$1,550/mo
Up to 50 chats/monthUp to 100 chats/monthUp to 300 chats/month

Flow 50

$425/mo.

Up to 50 chats/month
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Flow 100

$750/mo.

Up to 100 chats/month
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Flow 300

$1,550/mo.

Up to 300 chats/month
$3.50/chat over 300
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Email Management

Quarter Head

$1,000/mo

Up to 2 hours a day

Half Head

$1,750/mo

Up to 4 hours a day

Full Head

$3,500/mo

Up to 8 hours a day

Live Chat

Flow 50

$425/mo.

Up to 50 chats/month

Flow 100

$750/mo.

Up to 100 chats/month

Flow 300

$1,550/mo

Up to 300 chats/month

Add-Ons

SMS Messaging: $150/month

Chatbot: $500/month

Guarantees

We know that your company’s reputation and revenue is on the line. That’s why we offer these service guarantees.

  • 40-second initial response time
  • 1-day email resolutions
  • 90%+ customer satisfaction ratings
  • 10% minimum conversion rate
  • 100% agent availability during business hours

Let’s talk about your plans to scale your business and see how our solutions can help.