Turn Customer Service Into a Profit Center.
US-Based. Sales and Service. Dedicated Agents. With just one call, Flow’s leadership team is ready to build your customer service ecosystem.
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Whether you are a new company, have an in-house person or team, or even worked with one of those “other outsourcing companies”, we know it sucks. Flow is all about making customer service as hands-off as you’d like while turning your customers into raving fans. Here’s how it works.
No matter what challenges you’re facing, our team has the right solutions and SOPs for your current size and needs. Our Implementation Lead will work with you/your team to develop the knowledge base, define your processes, and hire and train the best people to match with your company culture.
We’ll document all your processes, build an internal knowledge base, and turn that into a course in our learning management system so that as you scale, training new hires will not be a bottleneck.
We treat your business as our own, so we track and monitor everything. We will assign a dedicated Team Lead to your account who will make sure your team of agents is driving revenue, resolving issues quickly and accurately, and that customers are raving about your support.
We use data to look for opportunities to generate more revenue, increase throughput, and reduce operational costs. Believe it or not, we had to build our own app in order to create the kind of reporting that provides the most useful insights. Data is everywhere, but gleaning insights from that data is our specialty.
Whether you’re just getting launched or are scaling in the 8-figures, learn from some of our most successful Flow clients on how they grew their business through our profit-focused customer service center.
"We've enjoyed a multi-year relationship with Flow. Implementation was so fast and smooth. 97% of new home leads come through Flow and they reduced our cost by 40%."
"We’re benefiting from increased retention and higher conversions from customer questions. We are beaming and excited to grow with Flow."
"The leads from online traffic have been converting at a 50% better rate than before we hired Flow. Much of what we found before was automated, generic, or not HIPAA-compliant. That is, they did not offer patient privacy protections like Flow."
Every Client Receives the Following:
Dedicated, US-based agents
Email, live chat, text, and more!
Highly-trained and unscripted
Revenue-focused to offset costs
White-glove customer service
Unlimited team access
Quarterly business reviews
No setup fees
No annual contracts
No termination fees
We develop custom solutions for enterprise clients. Contact our team today to learn about creating customer service flow!
Increase your throughput with these additional features:
Flow’s chatbots are built from your existing knowledge base. Use a chatbot to handle simple questions while still allowing visitors to chat with a live agent, use it for after-hours support, or both.
Create a self-service knowledge base by leveraging your internal one. Reduce tickets by allowing visitors to answer their own questions, help customers make a buying decision, and increase SEO rankings.
These are just a few of our highly skilled and trained agents, ready to jump in and get to work for you. Engaging, professional agents who are laser-focused on providing an amazing customer experience.
I am actually amazed with the ease of customer service being a smaller company. I want you to know I actually just made my second purchase as well, thank you.
Fantastic customer relations that go way over the top!
Very helpful and got me my answers. Best online support ever!
Very straightforward communication, exceptionally friendly and helpful!
Quick, thorough responses! Such an easy way to get helpful and personalized information.
This was one of the most seamless experiences in booking an appointment!
Resolved my request with no stress!
Very rapid response and very respectful! I appreciate that!
Best customer service I’ve received in a very long time. I will continue to support and recommend you.
So quick to respond, and so helpful. Thanks so much.
I have nothing but great things to say about your customer service. 5 Stars out of 5!
I consulted chat to help process an out of state order. She was incredibly helpful and was just brilliant.