What We Do

Chats That Convert

We use Sandler® Sales methodology to generate a 52% average increase in qualified leads.

Natural and Unscripted

U.S.-based, native-English agents represent your brand with integrity and a friendly demeanor.

After-hours Chatbot

Keep the customer service and lead capture going, even after business hours.

Our Agents Work Best with Complex Products

Companies with simple, transactional purchases can get away with a bot or nothing at all.

But if your product or service is complex and requires a team to know your business almost as well as you, Flow is the smartest marketing investment you could make.

“Excellent, professional chat operators. Exemplary client service. 5-10x return on investment every month. There are many reasons we are thrilled to work with Flow. What we originally chose as an add-on to help book appointments has now become an integral resource of our online strategy.”

– Hector Thomas, Advanced Pain Care

Turn Live Chat into a Competive Advantage

Read how we’ve helped companies transform their business through live chat.

Stapleton Denver

Flow Marketing’s managed live chat services have generated $10 million+ in new home sales for this planned urban community.

LEVO paid their distributor for 4 FTEs to handle phones, chat, and email. Flow took over, cut phones entirely, and handle all support with 1 FTE.

Advanced Pain Care

Learn how a healthcare company increased their appointments by over 50% across 11 locations, improved patient access, and provides after-hour care.

1.

Build Knowledge Base

  • Request company marketing materials
  • Access your site’s Google Analytics
  • Interview key stakeholders
  • Review your website to develop FAQs

2.

Messaging Strategies

  • Craft messaging flows to engage, assist, and convert leads
  • Analyze website traffic for proactive chat strategies
  • Train and test our agents on your company’s personalized strategy

3.

Tweaks & Updates

  • Harvest valuable market data
  • Fully trackable, measurable results
  • Continuously update knowledge base as needed

4.

After-Hours Chatbot

  • Automate after-hours customer service
  • Handle an unlimited number of requests
  • Our AI & machine learning technology lets us continuously improve your bot
  • Learn More

Simple, Flat-Fee Pricing

Flow Marketing’s live chat package includes a full knowledge base build-out, custom graphics, chat implementation, and ongoing agent training.

Starting at

$425/mo.

Flow 50

$425/mo.

Up to 50 chats/month
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Flow 100

$750/mo.

Up to 100 chats/month
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Flow 300

$1,550/mo.

Up to 300 chats/month
$3.50/chat over 300
9am – 5pm MT, M-F
Same-Day Implementation
Custom FAQs
Custom Chat Box
Custom Proactive Messages
Lead Conversion
Appointment Setting
Customer Support
Monthly Reporting
Unlimited Updates
Unlimited Changes
Custom Lead Forms
Account Management

Does your business model deliver an ROI using our live chat service?

Guarantees

We know that your company’s reputation and revenue is on the line. That’s why we offer these service guarantees.

  • 40-second initial response time
  • 90%+ customer satisfaction ratings
  • 10% minimum conversion rate
  • 100% agent availability during business hours

Let’s talk about the complexities of your business and see if our agents can help.