Improve Your Marketing ROI With These 4 Insights From Live Chat Transcripts

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Analyze your live chat transcripts for insights on how to tailor your business to your consumer and improve your marketing ROI.

5 Live Chat Mistakes That Decrease Conversion (and How to Correct Them)

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Learn how to upgrade your live chat experience by avoiding these 5 big mistakes.

How to Increase Your Chat Engagement by 67-85% With a Proactive Chat Strategy

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Easy to follow steps to build a proactive chat strategy for your business that boosts your visitors’ engagement.

How to Run Test Chats Before Your Live Chat Goes Live

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A straightforward how-to guide to training your live chat agents with test chats for phenomenal service before you go live.

How To Turn Your Live Chat Data Into Business Intelligence

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A step-by-step guide on how to convert and analyze raw live chat data into business improvements, strategies, and intelligence.

LEVO Case Study: What Happens When You Ditch Phone-Based Customer Service?

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Read how LEVO improved its customer service to 100% satisfaction after they ditched their phones and switched to Flow.

Live Chat Metrics That Really Matter

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Practical advice on strategies that work for chatbots and live chat agents from a company that implements them both.

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